Art on request. Last updated 9 November 2026.
How lovely that you want a piece made just for you. These agreements keep the making clear, and pleasant, for both of us.
Before anything starts, we talk through your wishes, the size, the materials, any references, the total price, the shipping cost, and the expected date. I confirm those agreements in writing. Because every piece is made by hand, small details may differ from examples or sketches.
After you agree, I ask for a deposit of 30% of the agreed price of the artwork. I can begin once that deposit has arrived. You pay the remaining 70% when the work is finished, before it is shipped or handed over. Any shipping costs are agreed in advance.
While we are settling the design, one round of small changes is included, where those changes can actually be carried out. Larger changes, or new wishes once the making has started, may take extra time and cost more. I always discuss those with you first, and I only carry them out after you agree.
You receive an expected completion date in advance. If there is a delay, I tell you as soon as I can, and we look together for a fitting solution. Once the full payment has arrived, I pack the work with care and ship it, or we agree how you will receive it.
If you want to cancel, tell me as soon as you can. If I have not started, and have made no costs, the deposit comes back to you. If I am already at work, I set the deposit against the compensation reasonably due for work already done and costs already incurred, as far as the law allows. Anything left over is paid back. If I cannot carry out the commission myself, I refund the amounts I have received.
Because I make the artwork specially to your wishes, the statutory cooling-off period of 14 days does not normally apply. The piece cannot simply be returned because you changed your mind. If you want to cancel before the artwork is finished, the agreements in point 5 apply. Your statutory rights still stand if something is wrong with the artwork.
Copyright in my designs and artworks stays with me, unless we agree otherwise in writing. You may of course use the piece you bought in private, and share photographs of it. Commercial reproduction needs my permission first. If you would rather I did not show the work online, say so. Where an image is personal or recognisable, I ask permission before I use it.
If the work arrives damaged, or differs in an essential way from what we agreed, get in touch, preferably with photographs. We will look for a fitting solution together. Your statutory rights always remain.
By confirming the commission and these terms in writing, we set our agreements down together. You receive these terms before you give that confirmation.
Questions go to andrhacula@gmail.com. The house rules for creatures already on the shelf live in the terms and conditions.